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Provide better service and improve fiscal responsibility
Government contact centers now have a clear path
to the cloud that meets federally mandated security,
reliability, availability, and performance requirements.
NICE inContact CXone for FedRAMP, the industry’s first
cloud contact center solution to receive Authorization to
Operate (ATO), empowers government agencies to act
smarter and respond faster to ever-changing
levels of security
Industry’s first FedRAMP complete cloud call center software
Citizens increasing expect to interact with government agencies through a variety of contact channel choices, just as they do with private companies. Give them contact options and deliver a pleasing experience across all channels.
Move your contact center to the cloud and enjoy the benefits that brings your agency. Transform your service organization into a highly productive and effective operation.
Help your staff feel good about their work. Give them the tools they need to service citizens promptly and successfully.
What is FedRAMP?
The Federal Risk and Authorization Management Program (FedRAMP) is a government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. This approach uses a “do once, use many times” framework that saves cost, time, and staff required to conduct redundant agency security assessments. State and local governments, other public-sector entities, and private-sector businesses requiring high levels of security and compliance can also take advantage of FedRAMP certification.
Screen and call recording,
automated feedback and