artificial intelligence

Why Robots Won’t be Replacing Agents…Or Will They?

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It seems one cannot pick up a newspaper or magazine in 2017 without seeing a headline related to artificial intelligence (AI). From important newspapers like The New York Times (The Real Threat of Artificial Intelligence) to business strategy magazines such as Harvard Business Review (How Companies Are Already Using AI), AI is a topic of […]

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interactions 2018

Speakers Wanted for Interactions 2018 – Last Call February 22

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We know from experience that our customers have amazing stories to tell. There’s no ‎better place for you and your organization to share your success stories than at Interactions 2018. But time’s running out to submit your ideas. Call for Speakers closes on February 22! When you present a breakout session at Interactions 2018, you’ll […]

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gdpr

GDPR Regulations and Your Contact Center – Are You Ready?

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The General Data Protection Regulation (GDPR) has been called the most important change in data privacy in years. The GDPR replaces existing privacy regulations and becomes effective in May 2018 across the European Union (EU). It will impact each company differently, but will affect contact centers that collect or process personal data of EU residents. […]

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share your story

Share Your Story – Submit for CX Excellence or Call for Speakers

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Share your story at Interactions 2018 by submitting for two amazing opportunities: CX Excellence Awards and Call for Speakers! CX Excellence Awards At Interactions 2018, we’ll be shining the spotlight on our customers’ performance with awards in five categories: Best Cloud Implementation Best Customer Experience Best Employee Engagement Best Business Impact Rookie of the Year Learn […]

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