gdpr

GDPR Regulations and Your Contact Center – Are You Ready?

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The General Data Protection Regulation (GDPR) has been called the most important change in data privacy in years. The GDPR replaces existing privacy regulations and becomes effective in May 2018 across the European Union (EU). It will impact each company differently, but will affect contact centers that collect or process personal data of EU residents. […]

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share your story

Share Your Story – Submit for CX Excellence or Call for Speakers

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Share your story at Interactions 2018 by submitting for two amazing opportunities: CX Excellence Awards and Call for Speakers! CX Excellence Awards At Interactions 2018, we’ll be shining the spotlight on our customers’ performance with awards in five categories: Best Cloud Implementation Best Customer Experience Best Employee Engagement Best Business Impact Rookie of the Year Learn […]

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omnichannel

Reduce Repetition with an Omnichannel Customer Experience

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Watch first-hand how the customer experience differs for customers using a traditional, multi-channel routing customer service solution, compared to a true omnichannel customer experience in this video. Follow the twins, Jimmy and Johnny, to see for yourself what happens as each of them tries to execute a quite mundane task: reschedule a service appointment for […]

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webhelp

BPO Giant Webhelp Relies on NICE inContact for Omnichannel Capabilities

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On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. Even then, the company was recognizing the possibilities of the cloud, consumers’ migration to multichannel experiences and the increasingly critical role of applied analytics. Webhelp knew that joining forces with a […]

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