BPO Giant Webhelp Relies on NICE inContact for Omnichannel Capabilities


On its way to becoming an international powerhouse in business processing (BPO) and customer experience outsourcing, Webhelp partnered with NICE inContact back in 2010. Even then, the company was recognizing the possibilities of the cloud, consumers’ migration to multichannel experiences and the increasingly critical role of applied analytics. Webhelp knew that joining forces with a […]