What do I Ask When Evaluating SaaS?

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Deploying a SaaS application is new for many companies and there are lots of people willing to offer advice on how to evaluate and select the right SaaS solution.  Alistair Croll offered a good set of questions to ask when evaluating SaaS. I like his advice because it offers a good holistic view of SaaS and makes the point that a long term vision of the SaaS option is critical to making a good decision.

Alistair recommends asking the following questions,

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VPN Applications and inContact

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Data security is on everyone's minds these days and at inContact, we are keenly aware of the need to protect your data.  As you use various applications such as Webmanager you may notice the 'https' that precedes the URL.

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Economics of SaaS Depends on Continuously Satisfying Existing Customers

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I have always been proud of the customer service mindset here at inContact, Inc.  We believe that we don't just earn the business of our customers once, but that we earn their business every month as our customers are satisfied with the service and continue to subscribe to our SaaS business model.  Recently, an article published by Scott Sehlhorst on pragmaticmarketing.com illustrated nicely why our customers and many

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SaaS Adoption in Enterprises…

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I recently read a report from Gartner titled “User Survey Analysis: Software as a Service, Enterprise Application Markets, Worldwide, 2008” that had some interesting results regarding the adoption of SaaS products in enterprises.  The bottom line: first, enterprises love SaaS.  Second, there is still plenty of room for SaaS to grow in the enterprise space.

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SaaS Gives you More with Less…

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The economy today is crazy.  It is hard to predict anything…and for good reason.  It is apparent, based on unemployment levels, that businesses are being cautious and are carefully using the capital they have on hand.  However, companies still need to conduct business so that our economy has momentum to come back.  Business systems that are delivered as SaaS (software as a service) have a lot to offer right now.

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The Cloud CAN be Trusted…

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On January 6, 2009, salesforce.com suffered a 40 minute outage that was determined to be caused by a hardware failure.  The automatic failover apparently didn't work, but the salesforce.com technical staff performed a manual failover and things were back up and running quickly.

 

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