2018

Planning for 2018? These Blogs and Reports Should Help

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NICE inContact’s blog keeps you up to date on the hottest contact center trends – but with 3-4 posts a week, it may be hard to get to it all! I have put together a list of the “must reads” for 2017 leading into the new year that could help with your 2018 planning.

Happy reading!

New Omnichannel Customer Experience Research – How Well Are You Doing?

From Cloudy to Clear: Choosing the Right Cloud Strategy for Your Contact Center

NICE inContact named a Leader in Gartner’s CCaaS Magic Quadrant

WFM vs. WFO: What’s Under the Hood?

Turning a Cost Center into a Profit Center- Why Acting Now is More Important Than Ever

5 Tips to Reduce Your Cost per Contact

Ensuring a Successful Go-Live Launch for Your Call Center Technology

Building a Better Agent Scorecard

5 Tips for a Better Outbound Dialing Strategy

And in case you’ve missed it, here are some hot reports you can only get through NICE inContact for a little while longer, so better download your copy now!

Drive Revenue with Great Customer Experience, 2017 – Forrester Research

Digital Customer Experience Trends, 2017 – Forrester Research

The ROI of SaaS – Forrester Research