artificial intelligence

Why Robots Won’t be Replacing Agents…Or Will They?

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It seems one cannot pick up a newspaper or magazine in 2017 without seeing a headline related to artificial intelligence (AI). From important newspapers like The New York Times (The Real Threat of Artificial Intelligence) to business strategy magazines such as Harvard Business Review (How Companies Are Already Using AI), AI is a topic of […]

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interactions 2018

Speakers Wanted for Interactions 2018 – Last Call February 22

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We know from experience that our customers have amazing stories to tell. There’s no ‎better place for you and your organization to share your success stories than at Interactions 2018. But time’s running out to submit your ideas. Call for Speakers closes on February 22! When you present a breakout session at Interactions 2018, you’ll […]

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omnichannel

Reduce Repetition with an Omnichannel Customer Experience

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Watch first-hand how the customer experience differs for customers using a traditional, multi-channel routing customer service solution, compared to a true omnichannel customer experience in this video. Follow the twins, Jimmy and Johnny, to see for yourself what happens as each of them tries to execute a quite mundane task: reschedule a service appointment for […]

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