Global Staffing Leader Selects inContact’s Award-Winning Cloud Platform
Solutions Will Enhance Service across a Rapidly Growing Division
SALT LAKE CITY – February 2, 2015 – inContact, the leading provider of cloud contact center software and contact center agent optimization tools, today announces the addition of a staffing solutions provider to their growing list of clients. In need of a flexible platform for an expanding division, this industry-leading firm, chose inContact’s cloud solution for their new 350-agent contact center.
This new addition to the inContact family needed to service their clients at a superior level with inbound and outbound voice channels, as well as email, text, and chat capabilities. The omni-channel cloud contact center software from inContact enables them to quickly and simply add new channels and agents when needed. The inContact core platform, built upon the multi-channel Automatic Call Distributor and Interactive Voice Response systems, offers seamless skills-based routing of inbound traffic on any channel to ensure each issue is addressed by the most qualified agent. To support their sales agents, the new customer will implement inContact’s award-winning Personal Connection™ outbound solution which eliminates the pause with its game-changing technology and ensures an immediate and natural connection from the moment a call is answered.
“With the improving economy, we are seeing companies expand their reach and provide new services to their customers,” noted Paul Jarman, CEO at inContact. “The cloud offers a flexible platform giving these growing companies a cost-effective, scalable and flexible solution to meet their customers’ needs today and tomorrow.”
In addition to managing all of their inbound and outbound channel needs, inContact’s new customer will maximize their customer service operations with both cloud-based workforce optimization and performance management tools. inContact’s Quality Management suite will provide robust monitoring, evaluation and reporting capabilities through multi-media capture of both audio recordings and desktop activity. inContact’s inView Customer Dashboard offers real-time performance insight by tracking key metrics with dynamic performance models and promotes agent engagement and empowerment with gamification incentives.
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inContact is the cloud contact center software leader, helping organizations around the globe create customer and contact center employee experiences that are more personalized, more empowering and more engaging today, tomorrow and in the future. inContact continuously innovates in the cloud and is the only provider to offer core contact center infrastructure, workforce optimization plus an enterprise-class telecommunications network for the most complete customer journey management. Winner of the 2014 CRM Magazine Rising Star Award, inContact has deployed over 1,800 cloud contact center instances. To learn more, visit www.incontact.com.