SALT LAKE CITY, May 29, 2013 – inContact, the leading provider of cloud contact center software, today announced that United Way Worldwide has tapped inContact to deploy a virtual call center to handle supplemental call volumes following a live television concert Wednesday. Starting Thursday, United Way Worldwide will leverage the inContact cloud platform to connect agents across the country from several different 2-1-1 centers. Donations for the United Way of Central Oklahoma May Tornadoes Relief Fund will be accepted at 1.800.890.4999 on Thursday and Friday, May 30-31, 9 a.m. to 8 p.m. Eastern.
“We needed to prepare for a spike in call volumes and donations this week,” said Lisa Austin, Director of Operations, United Way Worldwide. “With the cloud technology and flexibility we get from inContact, we’re able to get a virtual call center team up and going with about 100 agents quickly.”
By harnessing inContact’s cloud Automatic Call Distribution (ACD) software, United Way Worldwide is able to accept phone donations with a temporary call center to support the Oklahoma fund raising initiative. United Way works with community partners before, during and after a disaster to help support recovery and rebuilding efforts.
Austin added: “In recent years, United Way of Central Oklahoma and their community partners have implemented essential programs, including an elementary school for homeless children, transitional housing, physical and mental health care, and so much more. In the aftermath of the tornadoes, programs like these will empower people and the community to get back on their feet and rebuild.”
“A busy signal is not an option for United Way when every call counts,” noted Paul Jarman, CEO of inContact. “Our cloud software for contact centers is the most effective and efficient way to prepare for and respond to disasters or any unplanned events. We’re pleased to help support United Way in their mission to bring communities together in time of need.”
About United Way
United Way is a worldwide network of community-based organizations in 41 countries and territories, including more than 1,200 in the U.S. It advances the common good by focusing on education, income and health – the building blocks for a good quality of life. United Way recruits people and organizations who bring the passion, expertise and resources needed to get things done. LIVE UNITED® is a call to action for everyone to become a part of the change. For more information about United Way, please visit: www.UnitedWay.org. For giving options to support the United Way of Central Oklahoma May Tornadoes Relief Fund, visit www.unitedway.org/rebuild.
inContact is the cloud contact center software leader, helping organizations around the globe create high quality customer experiences. inContact is 100% focused on the cloud and is the only provider to combine cloud software with an enterprise-class telecommunications network for a complete customer interaction solution. Winner of Frost & Sullivan 2012 North American Cloud Company of the Year in Cloud Contact Center Solutions, inContact has deployed over 1,300 cloud contact center instances. To learn more, visit www.inContact.com.
Cheryl Andrus, inContact
P: (801) 320-3646
David Patterson, Merritt Group
P: (415) 247-1666