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Transforming Connections into Cash with CXone Personal Connection

Overview

Check into Cash is a national leader in direct lending, providing affordable, short-term credit solutions for consumers. By switching to NICE inContact CXone, they quickly grew from just 40 agents to 135 agents making 20,000-30,000 outbound dials daily. Their service levels soared as right-party connects increased 10% and abandon rates fell to just .5%. Learn how they are using patented CXone Personal Connection Outbound Dialer to connect agents and customers at the first hello and improve the customer experience.

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