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Extra Space Storage Dials Up Sales with NICE inContact and Salesforce®

Extra Space Storage Dials Up Sales with NICE inContact and Salesforce®

Overview

When Extra Space Storage switched to an in-house call center running on NICE inContact’s on-demand platform and integrated with customer relationship management software from Salesforce.com®. The combination of the two cloud-based solutions almost doubled storage unit reservation rates from phone calls, helped personalize the customer calling experience, enabled data on phone, web and walk-in inquiries to be merged in a single database, and lowered costs by eliminating both premise-based call center equipment and installed CRM software.

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