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NICE inContact CXone Agent for Oracle Service Cloud

Overview

Are you using Oracle Service Cloud as your customer relationship management(CRM) system? Do you have a contact center platform that helps you to route inbound and outbound contacts to the best available agent? If so, an integration of the two systems can be a case where truly the whole is greater than the sum of its parts, or – in other words – where 1+1=3!

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