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Are you using Oracle Service Cloud as your customer relationship management(CRM) system? Do you have a contact center platform that helps you to route inbound and outbound contacts to the best available agent? If so, an integration of the two systems can be a case where truly the whole is greater than the sum of its parts, or – in other words – where 1+1=3!
MAX is a re-imagined agent experience interface that streamlines agent actions and improves customer experience.
Reduce costs and improve customer interactions with inContact Cloud Contact Center Software.
Quickly match customers to agents who can best help them with our cloud ACD software.