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Know More About Your Customer Before You Pick Up
For customer service agents, more is more when it comes to customer information. With the integrated power of NICE inContact CXone and Salesforce, your agents have access to rich customer history and details before they even begin a customer interaction.
Our interface, embedded within the Salesforce Console, lets agents stay within their familiar CRM environment, creating fewer hurdles to information, faster response time and increased conversions.
Quickly match customers to agents who can best help them with our cloud ACD software.
With Personal Connection, your customers will never hear a delay again