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Gain Actionable Insights From Every Customer Interaction
Are you concerned that your customers’ experiences vary greatly depending on the agent, time of day, contact channel and other factors? It can be difficult to know for sure because tracking this information fully and consistently isn’t easy. But with CXone Omnichannel Analytics, you can analyze every interaction to understand what was communicated by agent and customer, identify outcomes and evaluate the overall experience.
Drive measureable improvement in omnichannel customer experience and agent performance with CXone Omnichannel Analytics.
Quickly match customers to agents who can best help them with our cloud ACD software.