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Transforming Personalize Guest Experiences with Carlson Rezidor Hotel Group and NICE inContact

Overview

Carlson Rezidor Hotel Group is one of the world’s largest hotel companies. With five call centers and 250 agents around the globe, their goal is to make the reservation experience as smooth as possible. NICE inContact allows Carlson Rezidor to integrate multiple channels seamlessly and globally to meet their guests where they want to be met and how they want to be met anywhere in the world. Learn how CXone cloud customer experience platform makes it easier for Carlson Rezidor to implement their 360-customer experience.

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