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Connect with your customers
in their channel of choice
NICE inContact CXone Interaction Channels make it easy to connect with customers in their channel of choice while providing a consistent experience throughout the customer journey. Offer the channels your customers want with universal routing and unified contact handling, and quickly add the next new channel to stay ahead of the competition.
satisfaction with a unified
higher agent satisfaction
CXone Interaction Channels—Your foundation for a true omnichannel experience
Provide the streamlined, unified customer journey across all channels that your customers have grown to expect.
Increase agent productivity and satisfaction by giving them more control and the ability to demonstrate interaction ownership in a familiar, consistent interface.
Consistent journey visibility
Consolidate routing in Studio – a visual, intuitive design tool – and profit from unified real-time and historical omnichannel reporting.
Add, activate and de-activate channels whenever needed on a per team or per agent basis.
A universal queue
for real-time interaction
management and a
Patented proactive outbound
dialer that generates
more revenue and