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workforce optimization

CXone Open Cloud Foundation

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Power rapid innovation

NICE inContact Open Cloud Foundation powers rapid innovation with an extensible enterprise-grade platform that scales securely, deploys quickly, and serves customers of all sizes globally. We guarantee industry-best 99.99% availability and offer easy customization through RESTful APIs and DEVone developer program, plus CXexchange marketplace for pre-built integrations from ecosystem partners.

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Industry-leading reliability and security

CXone Open Cloud Foundation offers unparalleled security and reliability.

Minimize

Minimize lost
revenue and service
disruptions due to
down time

Secure

Certifications to
provide maximum security
for your data


Rely

Industry-leading
uptime and guaranteed
voice quality

Continue

Hot standby
with immediate
failover

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Customize and integrate with ease

CXone offers continuously expanded, updated, well-documented and tested application programming interfaces.

Extend

Address unique
business needs with
DEVone Developer Program
and Community and CXexchange

Adapt

Develop new
functionality with
the same RESTful APIs
we build on


Validate

Test APIs
against your own
data directly from
the developer portal

Integrate

Seamlessly integrate
with pre-built CRM
and UCaaS
integrations

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Scale global, feel local

Deploy anywhere with flexible, multinational options.

Localize

Toll-free and
local numbers
in over
100 countries

Expand

Deploy locations
and agents
anywhere on the
globe


Reduce

Reduce agent
attrition by providing
a user interface in
their language

Comply

Easily comply
with
data sovereignity
laws

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Connect Clearly with customers

Quality optimized voice and data services.

Depend

Depend on high
quality connections
backed by the
industry's first &
only voice SLA

Optimize

Cost effective
connectivity optimized
to meet your
needs


Continue

Never lose a
call with guaranteed
uptime and
active/active failover

Streamline

Streamline your
telephony infrastructure
and vendor
relationship

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workforce optimization

Our patented technology provides

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A scalable, reliable, and secure cloud platform

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Ability to deploy locations and agents anywhere around the globe

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Easy and seamless extension and customization

workforce optimization
 

“Scalability is something I don't even think about at this point, because NICE inContact does it so well. We can go from 100 to 1,000 agents essentially overnight"

Justin Borah
TechStyle

View Case Study

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk
to a specialist

Call

Live chat with
a specialist

Chat

Learn more about
our solutions

Request a Quote