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Enable seamless collaboration between
contact center agents and experts in their organization
CXone UCaaS integration enables seamless collaboration between your contact center agents and experts anywhere in your organization. Easy-to-deploy, pre-built integrations provide a single solution for formal and informal contact center agents.
contact resolution (FCR)
Industry-leading UCaaS Integration software
Integration with unified communication tools enables informal agents to handle customer contacts in a structured, fully integrated manner, anywhere on any device.
Access expertise anywhere in your organization, in real time, to resolve increasingly complex customer interactions.
Provide a unified agent interface and ensure that availability of your agents is consistent and consolidated across UCaaS and your contact center.
Using a pre-built solution, reduces costs associated with creating and maintaining a custom integration and speeds up deployment time.