The demands of the modern contact center are numerous and dynamic. Bassam Salem, SVP of Professional Services at inContact, Inc. (NASDAQ: SAAS), the market leader in on-demand call center software and agent optimization tools, will present “A Juggling Act: Best Practices for Handling the Growing Demands on Your Contact Center” at the Annual Call Center Exhibition (ACCE) Conference and Expo in New Orleans on June 16.
Salem’s presentation at one of the largest annual gatherings of contact center professionals will focus on acclimating to the modern contact center environment while continuing to balance crucial business goals. He will offer specific best practices that will enable call center operators and managers to lead their business in the face of today’s challenges, while balancing the demands of the modern contact center.
“Elements such as the incessant advent of new media channels and the recent social media phenomenon are drastically changing the way a contact center operates,” said Salem. “Being aware of the latest challenges and having an adequate strategy to overcome them is imperative. My presentation will provide best practices to balance the growing demands of today’s call center.”
A Juggling Act: Best Practices for Handling the Growing Demands on Your Contact Center
- Date: June 16
- Time: 12:45 pm CDT
- Location: ACCE Conference, Maurepas Room (3rd Floor), Sheraton New Orleans Hotel
The more than 1000 expected ACCE conference attendees can learn more about inContact throughout the four day conference (June 14-17) by visiting the inContact booth, #503.
Bassam has over 20 years of experience in professional and client services, research & development, and product architecture with pioneering enterprise software and SaaS companies such as Omniture (now Adobe), Siebel Systems (now Oracle), IBM Global Services, and Philips Electronics. Prior to joining inContact, Bassam spent five years at Omniture helping guide the high growth company through going public, acquiring five companies, and finally being acquired by Adobe.
For more information about the ACCE conference, visit http://www.icmi.com/acce2010.
inContact, Inc. (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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