SALT LAKE CITY (Sep 29, 2011) -- inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that a leading weight loss company has selected the inContact cloud call routing solution to power the support functions in its nearly 150 seat call center.
The weight loss company is dependent on its call center to support the product line's $250 million in annual revenues. The company generates a significant amount of traffic to the call center through direct response advertising, which features a toll-free line customers can call to purchase a product. The weight loss company also offers customer support aimed at helping customers achieve their weight loss goals and answer questions about the products, which also drives significant call volume. The weight loss company had tried using another cloud call center provider prior to inContact, but the previous solution couldn't meet the weight loss company's needs for rapid scalability, flexibility and support for multi-locations.
inContact provides competitive advantage for direct response companies, which experience widely fluctuating call volumes between advertisements, as well as during seasonal shifts in demand. A call queue can rapidly skyrocket when a television advertisement airs, and diminish just as quickly in the minutes after it ends. inContact can rapidly scale to meet any call volume spikes, without customers experiencing a busy signal, and can support multi-location and at-home agents to staff the variable call volumes that direct response providers often face. The weight loss company uses two outsourced call centers to power its support functions, and with inContact, all three can work together seamlessly to provide a consistent level of customer service.
"Direct response call centers are mission critical to managing company profitability and achieving a consistent level of customer service," said Paul Jarman, inContact CEO. "As the leading cloud contact center provider, inContact helps our customers leverage the power of the cloud to address their most important customer service challenges."
- Learn more about how inContact supports direct response companies: http://www.incontact.com/hosted-call-center-software/retail-sales-call-centers
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inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company's services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.
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