The finalists for the 2016 NICE CXone Mojo Awards have been determined, and we would like to take this opportunity to recognize them all. The 2016 NICE CXone Mojo Awards, sponsored by Verizon and in partnership with Ovum, honors companies who encompass an “above and beyond” commitment to providing superior contact center experiences to their customers. This year’s panel of judges featured a principal analyst from Ovum, a leading research and consulting firm known for its contact center industry leadership and expertise.
“Ovum is pleased to join NICE CXone and recognize these companies and individuals as NICE CXone Mojo Award 2016 finalists,” said Ken Landoline, Principal Analyst at Ovum. “These industry leaders and visionaries exemplify innovation in the contact center market while redefining and implementing the best practices necessary to move the customer service industry forward.”
The 2016 NICE CXone Mojo Awards finalists by category are:
Best Customer Experience
This award recognizes the contact center who exceeds performance objectives and has creatively tailored their customer experience initiatives to meet specific customer needs first. This contact center provides strategic value to their organization as a whole by positively impacting its business through innovative use of technologies.
SMB (less than 100 agent seats)
Fluent Home
Mastec Inc – Advanced Technologies
Washington Information Network 2-1-1
Enterprise (100 agent seats and above)
LanguageLine Solutions
Mitchell
Wells Fargo
Best Workforce Optimization
This award recognizes the contact center that leverages its Workforce Optimization (WFO) program and processes to drive agent satisfaction and quality management and to utilize Voice of the Customer (VoC) data in new ways.
SMB (less than 100 agent seats)
Michigan Public Health Institute
Teaching Company, LLC
PPG Architectural Coatings
Enterprise (100 agent seats and above)
J.B. Hunt Transport, Inc.
Konica Minolta Business Solutions U.S.A., Inc.
MINDBODY, Inc.
Contact Center Rookie of the Year
This award recognizes a fast-starting contact center that has achieved positive, measurable results in its first year after implementing NICE CXone.
SMB (less than 100 agent seats)
Aloha United Way
Carvana
Swisslog HealthCare
Enterprise (100 agent seats and above)
Mobile Mini, Inc.
Pfizer Customer Service
Zebra Technologies
Contact Center Leader of the Year – Awarded to an Individual
This award recognizes an individual, not an organization. This individual is a contact center leader whose achievements and passion infuse the workforce and who implements new ideas that significantly improve contact center operations. This individual is also a contact center industry leader and visionary who supports and exemplifies NICE CXone best practices.
Kathy Kelly, Findhelp Information Services/211 Central
Linnie Brasfield, A.O. Smith Corporation
Patrick Perl, MINDBODY, Inc.
Winners will be announced October 13th during the annual NICE CXone Mojo Awards Luncheon at the 12th annual NICE CXone User Conference in Orlando, Florida.
