I love apps. I might even be addicted to them. My favorite is a productivity app that helps me keep track of everything going on. My son is addicted to one designed as a game, but teaches spelling and problem solving skills. I can’t get him to put it down, even to play ping pong. If anyone knows of a good "app rehab" service (preferably through a free iPhone app), let me know.
Web apps should be simple and make life easier. If you haven’t experienced our inCloud apps, you may be missing out on a great way to gain purpose-built functionality and improve your contact center operations. We build these apps with you the customer in mind - focusing on a specific task where we can simplify and improve the user experience, saving you time and money.
Our newest inCloud app called “Percent Allocation Routing” is now available. Here are a few features of the app:
- Purpose-built to manually adjust the percentage of calls being routed to different outsourcers or centers
- Reduces administrative costs and complexity of building & managing routing profiles, including exceptions
- Quick & easy implementation
- Seamlessly integrated to the inContact platform
This will be the fifth inCloud app now available to customers – check out some of our other apps below:
- Provides virtual PBX services regardless of geography, connectivity or equipment
- Dial by name, extension or directory with auto transfers & voicemail notifications
- Extend your reach into the web & social media via click-to-talk
- Generate more leads and increase sales conversion!
Call Recording Control
- Easily manage call recording settings, by agent or skill, through an intuitive web interface
Third Party Monitoring
- Ideal for outsourcing companies to provide secure, live call monitoring access to their clients
For pricing and other details you can speak to any inContact Sales or Service representative.