Transforming customer experiences

The NICE inContact Blog

Read more blogs by Alyse Chiariello

49 blogs
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Share Your Experiences and Join the ICUC 2015 Agenda

With the 2015 inContact User Conference less than four months away, we’re seeking customers to share their experiences, expertise, opinions, and best practices with other inContact users. This distinguished opportunity offers unlimited thought leadership sharing and peer-to-peer networking. Join the ICUC 2015 agenda by presenting a session, workshop or case study addressing current issues and trends, new...
ICUC 2015

Legendary Journeys Ahead at ICUC 2015

If you haven’t already heard, our 11th annual inContact User Conference is September 29th thru October 1st at the Salt Palace Convention Center in Salt Lake City, Utah. ICUC is consistently an industry standout, and ICUC 2015 will be no exception. This year's lineup of speakers, training sessions, workshops and discussions that will transform the way you look at your...

Step into Spring with New Balance

Warmer weather, green grass and fresh air; spring is finally here! With the change of season many people are getting outdoors to take in the beauty and nature that is awakening from the winter's cold. Now is the time to start thinking about your athletic gear. One essential item for being more active is a nice pair...

Roses are red violets are blue. It’s Valentine’s Day give her shoes!

Internet shoe retailer JustFab knows the importance of female focused holidays like Valentine’s and Mother’s Day. They’ve perfected providing the perfect gift for women who celebrate these holidays around the world. To be honest, I hate the time-consuming chore of shopping for clothes. However, when it comes to shoes… well, that’s a whole different story. Female footwear is...
ICUC15 Announcement

Where in the world will #ICUC15 be

It’s been only four short months since the greatest week of the year, ICUC 2014! We are still reminiscing on all of the wonderful memories made with each one of our customers, partners and colleagues. Would you like to look back at last year’s conference? Click here to see our ICUC 2014 highlight video. Now that it’s finally 2015,...
to do list

Time to Check the Boxes Off Your ICUC To-Do List

If you’re like me, I enjoy making to-do lists. As summer wraps up we throw away our vacation lists, move on to back-to-school shopping lists and before you know it the holidays are upon us! I don’t want to overwhelm you with more but we are less than one month away from ICUC, our annual user conference!...

Emerging Trends for Contact Centers in 2014 and Beyond

In their newly released U.S. Contact Center Decision-Makers’ Guide 2014, Contact Babel highlighted a few important trends in the contact center industry. The findings were focused on technology penetration and implementation plans, expenditure priorities, and top managerial issues for 2014. Check out the charts below to see if your contact center plans match up with your industry...