Transforming customer experiences

The NICE inContact Blog

Read more blogs by Ashley Banfield

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UKlunchAndlearn

UK Contact Centres: Shift Focus

At some point in the procurement cycle for UK Contact Centres, the focus will turn to the business case and the return on investment. That’s only right and proper as buyers have a duty to their stakeholders to ensure that the investment makes sense. So it never comes as a surprise. What does continue to surprise me is...