Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Bill Yackey

2 blogs
7 Essential Tools for a FedRAMP Compliant Contact Center

7 Essential Tools for a FedRAMP Compliant Contact Center

Citizens contact government agencies for a large variety of services on a very regular basis, and just like in the private sector, these agencies are challenged to keep up with changing customer expectations. There are new mandates within the government to use technology to improve the customer experience, while maintaining proper levels of safety and security with their data.

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