Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Bill Yackey

3 blogs
Voice as a Service Vaas

What is Voice as a Service (VaaS)?

If you’ve been a part of the cloud communications industry over the last 10 years, you’ve no doubt come across the acronym for as-a-service (-aas). This identifier first appeared in the term SaaS (software-as-a-service) and was quickly narrowed down to more specific industry categories such as UCaaS (Unified Communications as a Service), CPaaS (Cloud Platform as a Service) and CCaaS (Contact Center as a Service) – of which NICE inContact has become a market leader.
7 Essential Tools for a FedRAMP Compliant Contact Center

7 Essential Tools for a FedRAMP Compliant Contact Center

Citizens contact government agencies for a large variety of services on a very regular basis, and just like in the private sector, these agencies are challenged to keep up with changing customer expectations. There are new mandates within the government to use technology to improve the customer experience, while maintaining proper levels of safety and security with their data.

Ready to transform the way you achieve
your customer experience goals?

Call us at 1-866-965-7227 to talk to a specialist
Call
Live chat with a specialist
Chat
Learn more about our solutions
Request a Quote