Transforming customer experiences

The NICE inContact Blog

Read more blogs by Cheryl Andrus

26 blogs

Chat Now With Your Holiday Turkey Questions

Multichannel contact center agents are working through the holidays at Arrowhead Promotion & Fulfillment. Turns out they’re the ones behind the new chat service for Jennie-O turkey products. And you can now chat with Jennie-O representatives right from your iPad. (The chat works online of course, but many cooks these days prefer the iPad when working in...

I Dream of Dreamforce #DF13

Out of dozens of conferences and events, arguably the hottest ticket in technology is Dreamforce 2013. Sure it’s a party—they even have a campground (nod to Burning Man…) but the bottom line is that Salesforce has become the most influential cloud platform in the business world. Who doesn’t need CRM? And if you already have the technology, then...

inContact CMO recognized by DM News in the Marketing Hall of Femme

On March 22, Mariann McDonagh, Chief Marketing Officer at inContact, is being honored as an inductee to the Direct Marketing News Marketing Hall ofFemme. With this recognition, Mariann is among an elite group of marketers who are setting the standard for marketing professionals. According to Direct Marketing News, “Powerhouse brands have much in common: dynamism, flexibility, incisiveness, intelligence....
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Big Milestone: Major New Release of inContact Cloud Software

As the cloud contact center leader, it's our role to deliver powerful innovation that allows our customers to dramatically enhance their service delivery strategies." - Paul Jarman, CEO of inContact. Innovation is a big commitment, and this month we're rolling out the first of our major updates for 2013. When we spoke with analysts and press contacts last week,...
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Proof in the Cloud - a New Decision Tool

There's a lot of press and content already about the glories of the cloud. Today we're releasing a new decision-making tool: "10-Point Checklist: Choosing the Right Cloud Contact Center." This checklist gives you some hard questions to ask cloud contact center vendors. The majority of companies have already implemented at least one cloud technology or will be doing...

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