Transforming customer experiences

The NICE inContact Blog

Read more blogs by Cheryl Andrus

26 blogs
consumer demands

[NEW RESEARCH] Can your Contact Center Keep Up with Changing Consumer Demands

Companies of all sizes now compete in the experience economy to attract new customers and build customer loyalty and advocacy. No longer able to rely on product quality or price, companies must consistently deliver exceptional customer experience to drive bottom line growth. Can your contact center keep up with changing consumer demands?With fierce competition and dozens of...

Journey to Contact Center Success

As a contact center manager, you face never-ending challenges from day-to-day operations to envisioning long-term possibilities to improve customer experience while at the same time building efficiency and modernizing processes and systems.Achieve your vision, view the path to possibility within your contact center in this video....
one brand

inContact is now NICE inContact - One Leadership Brand

We’re relentlessly driving a new age of customer experience because we believe one-on-one customer interactions have a real and lasting impact on people’s lives. Everything we are doing as a company across our CXone product offering, our expert services, and our partner ecosystem that includes DEVone, is anchored in that belief. Today, we have a new name and...

New Omnichannel Customer Experience Research – How Well Are You Doing

New inContact customer experience research, published today, reveals gap between business and consumer perceptions. In April, we released how consumers felt about their customer experience journey, now we are looking at the other side of the equation – how effective businesses think their customer service operations are. The new research, the second wave of the NICE inContact Customer...

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