Transforming customer experiences

The NICE inContact Blog

Read more blogs by Cheryl Andrus

27 blogs
Moving to the Cloud is Imperative for the Contact Center – The Latest Forrester Expert Analysis

Moving to the Cloud is Imperative for the Contact Center – The Latest Expert Analysis

NICE inContact has been recognized as a leader in a new report from Forrester Research. The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 20201 identifies NICE inContact CXone as a leader in an evaluation of ten of the most significant providers and how they stack up in a detailed assessment. NICE inContact ranks top in both the current offering and strategy categories and earned the highest possible scores in 29 of the 33 criteria.
consumer demands

[NEW RESEARCH] Can your Contact Center Keep Up with Changing Consumer Demands

Companies of all sizes now compete in the experience economy to attract new customers and build customer loyalty and advocacy. No longer able to rely on product quality or price, companies must consistently deliver exceptional customer experience to drive bottom line growth. Can your contact center keep up with changing consumer demands?With fierce competition and dozens of...
success

Journey to Contact Center Success

As a contact center manager, you face never-ending challenges from day-to-day operations to envisioning long-term possibilities to improve customer experience while at the same time building efficiency and modernizing processes and systems.Achieve your vision, view the path to possibility within your contact center in this video....
one brand

inContact is now NICE inContact - One Leadership Brand

We’re relentlessly driving a new age of customer experience because we believe one-on-one customer interactions have a real and lasting impact on people’s lives. Everything we are doing as a company across our CXone product offering, our expert services, and our partner ecosystem that includes DEVone, is anchored in that belief. Today, we have a new name and...