Transforming customer experiences

The NICE inContact Blog

Read more blogs by Christina Prudent

4 blogs

Carlson Rezidor Delivers More Exceptional Customer Experiences Even during Holidays

For most of us, Labor Day signals the end of the summer season. Families squeeze the last drops of vacation before school restarts and life resettles into ordinary time. For hospitality leaders like Carlson Rezidor, this last push of the season brings high volumes of reservations across its properties along with high expectations for exceptional customer experiences.Trends...
contact center efficiency

TechStyle Improves Contact Center Efficiency and Customer Service with inContact

The fashion world constantly needs shaking up, and TechStyle is doing exactly that. By providing monthly shipments of trend-setting clothing for subscribers, TechStyle is reinventing retail for millions of its customers. Whether it’s the active wear of Fabletics, footwear with Shoedazzle, women’s fashion from JustFab, or children’s items via FabKids, TechStyle’s great taste doesn’t stop at clothing.TechStyle...
icuc 2017 call for speakers

ICUC 2017: Call for Speakers

One of the most valuable parts of the inContact user conference (ICUC) is the ability to learn best practices from your peers. Rather than fill all of our speaking slots with inContact employees, we identify key customers every year to share what they’ve learned about the inContact platform, as well as broader trends in the contact center...

Take the Stage at ICUC 2016

At the 2016 inContact User Conference (ICUC), we are transforming customer experiences. From sharing best practices and metrics to telling your contact center’s exceptional experiences, you could be the perfect addition to our ICUC agenda. Whether you are talking about trends, insights, or innovative ways of using the inContact solution, you—and your company—can take the stage at...