Transforming customer experiences

The NICE inContact Blog

Read more blogs by Daniel James

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Gamification and Strategy - Don’t Just Play Win!

There’s no question that gamification - using “serious games” for things like on-the-job training or hiring - has been a rising trend that’s taken off in the past few years. With more than 350 companies launching large-scale gamification initiatives since 2010, it seems like almost every organization is looking to find ways to create more engaging and...