Transforming customer experiences

The NICE inContact Blog

Read more blogs by Darren Rushworth

3 blogs
Enabling an Agile Workforce for Organisational Success

Enabling an Agile Workforce for Organizational Success

The coronavirus pandemic has undoubtedly put a strain on the workforce, and many organizations are reviewing their current strategies to ensure business continuity as the crisis continues. To successfully navigate the pandemic and achieve positive business outcomes, companies need to take strategic and meaningful steps towards building a more flexible working environment that enables agile and remote working practices.
Managing quality with a work from anywhere workforce

Managing Quality with a Work from Anywhere Workforce

When COVID-19 first necessitated a work from anywhere approach, most contact centres were concerned with the basics: connecting remote contact centre agents to essential systems; redirecting customers to digital channels to lighten the load on contact centre agents; and trying to deliver a consistent experience under the circumstances.
Work from Anywhere Why the Future of Contact Centres is Cloud Based

Work from Anywhere: Why the Future of Contact Centres is Cloud-Based

As organisations transition to a post COVID-19 world, contact centre employees need to be able to work from anywhere for businesses to stay competitive. Explore why the future of contact centres is cloud-based, and how to enable your contact centre team to work from anywhere without compromising productivity or security, while delivering a consistent and outstanding customer experience.