Transforming customer experiences

The NICE inContact Blog

Read more blogs by Ginny Perkins

10 blogs
How and Why to Manage the Move to a Virtual Contact Center

How and Why to Manage the Move to a Virtual Contact Center

The adoption of cloud vs. on-premise software to manage the contact center is a door-opener for businesses. It grants them the keys they need to transition from on-site to fully virtual operations. And a virtual contact center, in which agents work remotely rather than in a brick-and-mortar facility, has many benefits for both the organization and its agents.
Three Reasons to Use Visual Language in the Contact Center

Three Reasons to Use Visual Language in the Contact Center

Imagination. Visualization. Insight. These words are part of our verbal language. But more importantly, they suggest just how much humans think in images. When you look at stats on the influence of visual language as a communication vehicle, you start to realize what kind of impact it can have on customer experience. Especially with the rise of digital interaction channels in the contact center.
Work Life Balance in the Contact Center

Work Life Balance in the Contact Center

Digital transformation and the gig economy have made remote work common across the globe—the contact center industry was no different! In fact, due to the huge array of digital interaction channels, virtual assistants, and more, the contact center field is even better positioned for remote work.
Customer uses chat, text and social media to reach customer support

The 2020 Guide for CX Goal Getters

2020 holds massive potential for planning and achieving your CX goals! Why? Because we have access to tremendous insight on what customers are looking for in service and brand experience in the coming year. We also have access to research on what sales, service, and support organizations across the globe did (and did not) do successfully in 2019.

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