Transforming customer experiences

The NICE inContact Blog

Read more blogs by Glen Remy

2 blogs

Do It Yourself – Call Center Software

Watch and discover how CXone empowers agents, supervisors, and admins to drive efficiency and deliver exceptional customer experiences with a total solution suite. Call center software is not easy. There are tons of little pieces and parts and lots of ways to build it today. For contact center software consider this.
Outdated on-premises contact center platform reviewed by call contact center manager

The Devil I Know vs. The Devil I Don’t in the Call Center

Have you ever heard the saying “the devil I know vs. the devil I don’t” as it relates to making a change to something new? I hear that saying all the time when talking with people about why they are stuck on an outdated call center software platform. I’m not sure why “the devil” gets all the credit, but basically...