Transforming customer experiences

The NICE inContact Blog

Read more blogs by Jason Williams

2 blogs

Making Sense of the Multi-Channel Contact Center

Is your contact center still relying on the single channel approach? If so, are you aware that multi-channel retail customers spend 2-4 times more than single channel customers? Or that 68% of shoppers use multiple channels when dealing with retail stores? These facts are simply a few of the numerous testaments to the power...