Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Jessica Smith

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Get Moving with Mobile

There is a flood of mobile use and it’s such a game changer that contact centers will either sink or swim. The proliferation of mobile devices, particularly smartphones, is changing the ways customers expect to interact with companies. It’s the age of the customer and people’s perception of great service is changing – expectations are higher than ever. Brand...

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