Moving to cloud contact center technology is not a question of if, but when. In 2020, 66% of companies are accelerating their move to the cloud as a result of the pandemic. When your contact center is ready for this transformation, Omdia has provided an important resource to help. The recent Decision Matrix – reviewing prominent cloud contact center providers - can help build a business case for moving to the cloud. Omdia’s analysis can guide your evaluation and decision-making process to select the best cloud contact center provider for your business needs.

Meet Jennifer Scott, Implementation Manager for NICE inContact.Jennifer came to NICE inContact from Denver, Colorado and has been in the contact center industry for 15 years. She is part of the Enterprise Implementation Service team. I was ableto sit down with her and ask her a few questions to find out why she enjoys her job and...

We are starting a new series where you can meet some of the people you may interact with on a daily basis!Meet Tyler Buehler, Director Professional Services PMO for NICE inContact.Tyler is a native of Utah and has been in the contact center industry for 20 years, and I was able to sit down with him and...

The customer experience can be improved upon by making a multitude of information available to contact center agents, while also increasing efficiency. And the secret lies within contact center and CRM integrations.We are constantly asked to do more and increase efficiency. There is no department where this is more true than in the contact center, and one...

Summer brings longer and hotter days, and for me it's usually a time I like to catch up on my reading. I've compiled a few articles below that could help you stay on top of the hot contact center trends, but from the comfort of your air conditioning.Cloudy to Clear - Are you getting clouded with way...

The NICE inContact Customer Community is a valuable resource to help you and your team connect, collaborate, and share knowledge with peers in the contact center industry.When you join this exclusive site you’ll receive many benefits, including: Discussions, Unified Search, Customer Events, and Personal Messaging. See below for additional details.DiscussionsCollaborate, think outside the box, address business needs,...

NICE inContact’s blog keeps you up to date on the hottest contact center trends – but with 3-4 posts a week, it may be hard to get to it all! I have put together a list of the “must reads” for 2017 leading into the new year that could help with your 2018 planning.Happy reading!New Omnichannel Customer...