Transforming customer experiences

The NICE inContact Blog

Read more blogs by Ken Woodbury

3 blogs

Showcase of AppExchange Partners

You know the AppExchange has loads of technologies to help your organization operate more effectively. Particularly when it comes to leveraging your Salesforce CRM data. To that end, inContact and EnablePath have joined together to bring you the Showcase of AppExchange Partners. During this free, live event, you will hear from some of the top AppExchange partners relay...

Two Pre-Requisites to Delivering Outstanding Customer Experiences

In support of National Customer Service Week 2013, inContact conducted a little competition among our customers to see who could turn in the best example of when they provided exceptional customer service. We received an assortment of entries, and in the end we selected an entry from Dyson Canada as the winner. Dyson relayed the story of how...

inContact Customers: Share your Story with Us!

Customer service is more important than ever, and we are confident that inContact customers provide a better customer experience than anyone. To that end, we are holding a contest so that inContact users can share stories of how they delight their customers. If you are an inContact customer and have a particularly extraordinary example of how you...