Transforming customer experiences

The NICE inContact Blog

Read more blogs by Kristyn Emenecker

1 blog
call center supervisor

Care and Feeding of New Contact Center Supervisors

Many contact centers put a lot of time and effort into training and on-boarding new agents. Relatively few centers, however, do the same for new supervisors. That’s unfortunate, since the success of a contact center and the continuous improvement of its agents depend largely on how competent and comfortable the center’s supervisors are. More often than not, supervisors...

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