Transforming customer experiences

The NICE inContact Blog

Read more blogs by Laura Bassett

26 blogs
Valvoline Drives Results that Exceed Expectations with CXone

With CXone, Valvoline Drives Results that Exceed Expectations

Valvoline, Inc. had identified a significant service issue that ran counter to the company’s brand standards, Quick. Easy. Trusted. What’s more, this issue was having widespread impact: both in the stores and on the phone, it was negatively affecting customers’ and employees’ experiences, as well as hurting performance and service standards.
artificial intelligence

Artificial Intelligence is Transforming Customer Care

Will Artificial Intelligence (AI) completely transform the consumer experience and bring contact center software out of the dark ages? Probably not for some, but it does hold promise! Keeping up with technology – and combing through all the hype that surrounds AI – can be a real challenge. It’s not surprising that many contact center leaders...

The Impact of Artificial Intelligence on Today’s Contact Center

Think adding artificial intelligence (AI) to your contact center means dramatic technology shifts? Huge investments? Lots of additional resources? Think again. Adding AI actually doesn’t require a big investment or big changes to deliver a big return. Explore why in our latest whitepaper, AI for CX: Practical Investments, Proven Return. With nearly every major player in customer experience...

Transitioning to the Cloud Here’s Your One-stop Resource

Every year, NICE inContact experts, customers and partners gather for the company’s much-anticipated Interactions user conference to explore and exchange the latest in cloud contact center ideas, trends and technology. Some of the most exciting and useful information presented comes from NICE inContact users themselves. 2019 was no exception, as representatives from a variety of companies presented...