Transforming customer experiences

The NICE inContact Blog

Read more blogs by Laurel Rodriguez

2 blogs
ice cream scoop

Ice Cream Anyone

Ben Cohen, co-founder of Ben & Jerry’s, said, "There is a spiritual aspect to our lives – when we give we receive – when a business does something good for somebody, that somebody feels good about them!" inContact is proud to work with companies who don’t just talk about the importance of customer service, they live and...

The Results Are In: Where Do You Stand

When it comes to driving results in our contact center, who doesn't want to be the best? Industry experts and customer experience leaders often point to First Call Resolution (FCR) as an essential measure of your ability to drive CSAT and loyalty. Last year, inContact worked with Aberdeen to conduct an online benchmark assessment of 378 contact center...

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