Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Liron Golan

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opportunity center

The Shift From Cost Center to Opportunity Center

In the past, call centers and contact centers were seen as ‘a necessary evil’ to doing business – a cost that needed to be managed and minimized. By 2025, the contact center will have evolved into an experience center and it will be viewed within the context of overall business goals. Critically, this will mean that the...

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