Transforming customer experiences

The NICE inContact Blog

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customer experience millennials

Building Customer Experience Bridges Across the Generations

While preparing this blog, I kept thinking about Millennials. Everyone’s talking about them. They’re the driving force behind customer experience transformation because they have been raised with a digital sensibility. My first Millennial had a mobile phone by the age of 12 and a smartphone at 16, and that was a few years ago. My second got...