Transforming Customer Experiences

The NICE inContact Blog

Read more blogs by Mariann McDonagh

23 blogs

Evaluate Your Current Customer Experience

In my last blog post, I introduced four steps to creating a branded customer experience. This post walks you through the first step: evaluating your current customer experience. First take a long, hard look at the current landscape through which your customers now travel. This exercise will help you understand more about your company and your customers,...

Creating a Branded Customer Experience

Close your eyes for a moment and imagine that you are traveling far away from your desk. Your to-do list is complete, your projects are current and your calendar is clear for the week. You're on your way to the exclusive Avocado Spa in Arizona. Yesterday you packed your suitcase using the suggested packing list the Avocado Spa...

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