Transforming customer experiences

The NICE inContact Blog

Read more blogs by Marina Antestenis

6 blogs
mojo awards

Nominations for #ICUC14 Mojo Awards – Now Open

With ICUC 2014 just 3 months away, we’ve opened up nominations for this year’s Mojo Awards! Our awards are given to inContact customers who demonstrate commitment to their communities, to their customers, and to innovation. Last year, we honored 7 outstanding organizations including: Outstanding Corporate Citizen – 2-1-1 San Diego Awarded to 2-1-1 San Diego for their philanthropic impact on...

Good to Great: Make Customer Experience Your Biggest Asset [Online Event]

Our recent Benchmark Assessment study revealed that 45% of contact center professionals are focused primarily on improving the customer experience. To help our customers go from “Good2Great,” we are hosting a virtual conference to discuss ways that your multichannel contact center can meet the evolving needs of your customers.Our virtual conference Good 2 Great: Make Customer Experience...

Don't Just Try Harder Achieve More

This spring we unveiled our benchmark assessment tool. Now the results are in, and you can see them in our newly developed interactive infographic. We compiled and analyzed the responses from 378 contact center professionals, and the results reveal insights into specific trends – including 45% of respondents telling us the biggest priority for contact centers today is...

Decisions Made Easy With A Little Help!

As we embark on another school year, there are plenty of anxiety-ridden unknowns: a new teacher, harder curriculum, dress codes, seat assignments, etc. From my son’s perspective, perhaps the most unsettling thought is the challenge of making new friends. You probably know from experience that stressing out about making friends is usually a waste of time, but...