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The NICE inContact Blog

Read more blogs by Mark Ungerman

39 blogs
Think Big Act Bigger A Practical Guide for Small Business Call Center AI and Analytics

Think Big, Act Bigger A Practical Guide for Small Business Call Center AI and Analytics

This is the third article in a four-part series designed to help small call centers choose the right software to enable them to thrive and compete. The first article focused on cloud call center software as a growth enabler, the second was all about building customer loyalty, and now we'll discuss how to use modern technology to compete more effectively and take performance to the next level.
the value of a lifetime customer 8 call center software capabilities that can help build loyalty

The Value of a Lifetime Customer – 8 Call Center Software Capabilities that Can Help Build Loyalty

As you initiate your call center software selection process, keep in mind that many new loyalty-enhancing capabilities are within your budgetary reach. Don't set out just to replace "like-for-like." Instead, imagine what features like new self-service capabilities, intelligent routing, and a unified agent interface could do for your customer lifetime value.
The Ultimate Dialer Guide for Your Outbound Call Center

The Ultimate Dialer Guide for Your Outbound Call Center

Contrary to popular belief, dialers are not used just for telemarketing. The right dialer can turn any inbound contract center into a powerful blended contact center to help accelerate business growth. The challenge is selecting the best dialer for the task at hand. This guide will review different types of dialers, and help you decide which dialer is best suited for you. We will also look at compliance risks associated with using dialers along with the many benefits a dialer can deliver.