Transforming customer experiences

The NICE inContact Blog

Read more blogs by Mike Harakal

3 blogs
call center customer experience evolve 2017

How Contact Center Customer Experience Will Evolve in 2019

Contact centers will continue to evolve and improve as the need for better customer support continues to grow. And because the need for customer support never has been higher than in 2019, it’s unlikely that improvements are going to slow down anytime soon. To make revolutionary changes to customer experience, sometimes you need to start at the foundation....
call recording

Give Your Contact Center a Pink Slip

Guest blog post from our friends at Momentum Telecom. Great customer service has become necessary for building customer loyalty and is an increasingly important benchmark when companies are deciding where to take their business. A common theme for companies known for exceptional customer service is a robust, well equipped call or contact center. Simply put, these centers provide...