Transforming customer experiences

The NICE inContact Blog

Read more blogs by Mike Ryan

2 blogs
call center customer experience

Top Trends Shaping the Contact Center Customer Experience

In today’s connected world, customers have a multitude of channels for engagement and expect technology to permeate that experience. The expectation is that any delivery of service will provide broad availability, fast and high-quality response and resolution, and data that is contextual and proactive. At SpiceCSM we continue to see these customer requirements driving a transformation in...
call center customer experience

3 Keys to Building Customer Engagement - Connect Automate Iterate

According to Gartner’s report, Bridge Silos of Customer Engagement, or Risk Killing Your customer Experience, "Customer engagement is frequently delivered in silos, even though this is a known, significant customer experience issue. While the silos generally can't be knocked down, ... they can be bridged at three critical points: user experience, process and data". The traditional contact...

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