Transforming customer experiences

The NICE inContact Blog

Read more blogs by Paul Jarman

4 blogs
CXone: Leading the Industry by Putting Customers and Agents First

CXone: Leading the Industry by Putting Customers and Agents First

Businesses today are in the unique position of balancing widespread disruption with consistently growing customer expectations. For customers, a tumultuous cultural environment, a public health crisis and economic uncertainty are not valid reasons for businesses to drop the ball on experience. Rather, quite the opposite. Now is the most important time to deliver on a brand promise of exceptional experiences – or risk damaging these critical relationships. In fact, our NICE inContact CX Transformation Benchmark study has shown that 81 percent of customers say they will switch to a competitor after a single poor experience.

5 Ways to Optimize and Enhance your Contact Center with Cloud Technology

It’s no secret that quality customer interactions are the foundation of customer experience and investing in customer experience technologies is a priority for companies to win, support, and retain customers. As the digital landscape continues to evolve, businesses in all sectors face the challenge of adapting their strategy to stay competitive, and adjusting their infrastructures to meet customer...

We’re Joining NICE to Usher in a New Era in Customer Experience

Yesterday it was announced that inContact has agreed to be acquired by NICE, the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. This acquisition ushers in a new era in customer...

The Cloud in 2016: What’s Driving Adoption Now

As I talk to many new customers about why they are moving to the cloud, I’m seeing several trends that demonstrate how we’re helping companies achieve their goals. Customer experience is rapidly evolving for organizations of any size, a result of the proliferation of digital channels and social media, mobile technology, the need to reduce customer churn...