Transforming customer experiences

The NICE inContact Blog

Read more blogs by Randy Littleson

28 blogs
Digital First Omnichannel

7 Steps to Deliver Digital-first Omnichannel Experiences

The research is clear, younger consumers have a high preference for interacting with companies using digital channels. In fact, 90% of Generation Z and 84% of Millennials state this as their preference. The result is that the call center is quickly become a contact center and your call center software and operations needs to adapt as well.
2019 Gartner Magic Quadrant Western Europe

NICE inContact a first-time Visionary in 2019 Gartner Magic Quadrant for Contact Center as a Service Western Europe

NICE inContact Doubling Investment in Western Europe to Support Rapid Customer Growth Gartner’s Magic Quadrant for Contact Center as a Service, Western Europe, has just been released. This year, NICE inContact has been recognised as a Visionary, with the furthest overall placement for Completeness of Vision in 2019. Not only that, but we’ve also been evaluated as a...

Ready to transform the way you achieve
your customer experience goals?

Call us to talk to a specialist
Call us at 1-866-965-7227 to talk to a specialist
Call
Live chat with a specialist
Live chat with a specialist
Chat
Learn more about our solutions
Learn more about our solutions
Request a Quote