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Transforming customer experiences

The NICE inContact Blog

Read more blogs by Robin Gareiss

3 blogs
Reimagining the contact center for work from anywhere

Reimagining the Contact Center for Work From Anywhere

Even the biggest skeptics have found benefits with WFH that enable them to now rethink how they want to operate customer interactions. Most organizations (56.8%) in our Customer Engagement Transformation: 2020-21 Research Study already have decided to continue with a WFH strategy once the pandemic has passed. The reimagined, work-from-anywhere contact center has several benefits.
Happy call center agents deliver great customer experience

Want to Improve CX? Give Your Agents Better Tools

Nearly nine in 10 companies have formal, funded initiatives to improve their customer experience (CX). That’s because even a temporary lack of focus on CX could result in a swift dive in customer ratings, leaving the company vulnerable to competitors sweeping in and snatching valuable customers.