Transforming Customer Experiences

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Read more blogs by Ron Goldman

2 blogs

Six Reasons to Consider the Cloud Model

Editor’s Note: As we wrap up 2010, I wanted to share some of our favorite blog posts from the past year. We’ll be back with new content on January 4. This post by Ron Goldman first ran on September 27. Gartner says that by 2012, 65% of support conversations will happen in the cloud and by 2013 at...

Six Reasons to Consider the Cloud Model

Gartner says that by 2012, 65% of support conversations will happen in the cloud and by 2013 at least 75% of customer service centers will use some SaaS application. What does this mean to you? When should you consider moving to SaaS solutions? I run a line of business focused on the contact center for Astadia, a...

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