Transforming customer experiences

The NICE inContact Blog

Read more blogs by Shep Hyken

2 blogs
front line

Call Centers are the Front Line of Customer Service

Some call centers struggle to have a stellar reputation, but it doesn’t have to be that way. Call center representatives are a vital part of the front line, there to help customers when they have questions or problems, and as such, they have the power to strengthen (or weaken) the customer relationship.So, how can you ensure that...